Refund policy

Damaged, faulty, or not as described If anything arrives damaged, faulty, or different from its description, email support@loafpaw.com within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Changed your mind You can return unused items in their original packaging within 30 days of delivery. Email us first and we'll send the return address. Return postage is paid by you, and we refund the item price within 5 business days of receiving it. Because our products ship from different fulfilment partners, the return address may be outside your country, so please check the postage cost before you send anything.

Printed items (tees and mugs) Tees and mugs are printed to order, so we can't accept change-of-mind returns for them. If a printed item arrives misprinted, damaged, or faulty, we'll replace or refund it (see above).

Late or lost orders If your order hasn't arrived within 30 business days of dispatch, contact us and we'll reship or refund in full.

How refunds are paid Refunds go back to your original payment method. Your bank or PayPal may take 3–10 business days to show them.

This policy does not affect your statutory rights under the consumer laws of your country.